In this world of online and real-world competition, there's only one way to stay ahead of the pack. That's providing stellar customer service, every time to every client! But that isn't always the easiest thing to do, so I have 4 tips that will help you improve your customer service game and...

There are so many times when I wish I could read my clients' minds - so I could really understand what they want and need. I'm sure you've all had that feeling, too! It would make our jobs so much easier, right?! But after many years in the business, I do know that there is one thing that every...

We've all heard the saying that you should never take things personally, but there ARE times when that's just not true! I've found that there are so many times when getting personal in the design business is definitely called for - here are just a few!

The Personal Touch

When clients hire you for...

In a recent survey by Deloitte of what luxury customers and clients want more than anything else from service providers, the results were interesting! I expected the first two - stellar customer service and an amazing experience. But the last of the top 3 was a surprise. It was TIME. Everyone...

There is so much excitement this time of year - but if you're a business owner, there's a LOT of stress, too! You're trying to tie up your projects, get your invoices paid, and get paid yourself! It's a whirlwind and it can make you crazy. So how do you end the year on a high note?! Here's a peek...

There are too many interior designers who aren't making a good living out there today. And the most common reason for that is they aren't charging enough for their services. It's so frustrating to hear from designers that they feel like they want to throw in the towel and say ENOUGH! And usually,...

I know. Chatting about profit margins is so exciting! Ok, I jest. But, the end of the year is coming sooner than you think and I want you to get in the best mindset to review your business for the year!

What are Profit margins?

Profit margins are confusing! Often, designers think that they're...

Selections are so key for successful projects. And today, even with luxury clients, we have balance their budget against what we know is best for a project. That's really important when it comes to bigger investments like windows, counters, and floors! Last week we talked about the pros and cons...

One of the most costly mistakes I see in design is selecting the wrong material for a countertop. Even the most experienced designers can find themselves in trouble, especially when the client is set on something like white marble in a kid's bathroom. Here are some countertop pros and cons for...

Effective communication is the cornerstone of a successful project. It’s the secret sauce that helps you get a project done on time, on budget, and gives you a finished project that makes your clients happy! While there are a lot of factors that determine a successful project, if you...

Being a business owner is rewarding, but it can also be so so hard, right?! There are days when it seems like the stress is going to just. Be. Too. Much. Our jobs are complicated, the clients can be demanding, and there aren't enough hours in the day. So how do we combat the stress? I have 4...